White page on install Bug

I bought your quick installation package for light blog on joomla. My vfersion joomla is 3.8.3, my php version is 7.0 and my sql is 5.5. My URL is www.excellence-club.fr . I installed via ftp your package, and i have a blank page when i write the url, and the installation page appears. Blank ! For a paid package I think it's a real problem !!!! Thanks to resolve that please or give me my money back.
Responses (1)
  • Accepted Answer

    Friday, December 15 2017, 12:17 PM - #Permalink
    Hello Benoit,
    It is interesting... We have no paid products at NorrTheme site at the moment, so you technically are not able to buy anything here.
    I suppose you have mistaken. :-)

    What product are you attempting to install?

    If you are trying to install a quickstart of free Ixion template, I would recommend you to temporary switch PHP to version 5.6, then update Joomla to its latest version and then switch PHP to version 7.0 back again.

    The reply is currently minimized Show
Your Reply